ISO 22301 training: curriculum and assessment

Audience and preparation

The curriculum is intended for service owners, continuity coordinators and IT, facilities or personnel colleagues responsible for dependencies. Before enrolment, identify the activities to be sustained, their users and the participant's decision role. Select anonymised impact and dependency information. Continuity learning is broader than backup administration: the course must address operational priorities, people and external resources. It does not guarantee uninterrupted service or replace the organisation's own risk and response decisions.

Learning sequence and expected records

The programme distinguishes the consequences of disruption over time from the causes or likelihood of a disruption. It links impact analysis to priorities, recovery objectives, resource needs, response responsibilities and exercise design. Learners practise choosing useful evidence for a readiness decision rather than merely approving a document. The expected output is a role-specific learning and exercise plan that shows what operational result will be observed, who must participate and what limitation remains unresolved.

Planning exercise

A hypothetical university requests training before an examination period. Teaching staff need to decide the acceptable effect of a disrupted assessment, while IT and facilities staff explain technical and room dependencies. Plan separate learning tasks and a joint discussion that tests the consistency of those decisions. Use a sanitised service calendar, stakeholder roles and dependency map; do not disrupt a real examination for the course. A plan focused only on restoring files misses the academic decision and communication roles. Evaluation requires a defensible learning objective, not a promise that the simulated scenario covers every disruption.

Assessment and role limits

Assessment asks participants to justify a priority, map resources and specify an exercise's observable success criterion. They must explain how a shortfall leads to a revised decision and who authorises it. Agree confidentiality, prerequisites and permitted simulation before scheduling. Kayra can provide the agreed learning and preparation, while the organisation owns its operational decisions and the certification body assesses any separate ISO 22301 certification. Course completion and a successful classroom exercise do not prove readiness for every real incident.

Official references

• ISO